Charlie:
Welcome to Comfort on Porpoise, sponsored by Dolphin Cooling & Heating who have been providing 24/7 Comfort on Porpoise since 1998.
Lauren:
Hi everyone. It’s Lauren from Dolphin Cooling & Heating. So happy to be here with all of our listeners today. I actually have a special guest with us. His name is JT and JT is not only one of our customers, but he’s actually the general manager at True Foods Kitchen locally here at the Waterside shops in Naples and he’s going to share with us a little bit about that. But before we get to that JT, I just wanted to welcome you. Thank you so much for taking the time out to chat with me today.
JT:
Thank you for having me. I appreciate it.
Lauren:
Of course. Can you share with me since you have been one of our customers, and I know you’re going through a bit of a home remodel right now, how has your experience working with our company and what exactly did we help you with?
JT:
Actually, it’s been fantastic. Moving into a new house, which, like you said, needs quite a bit of work, we weren’t sure about the state of our AC unit and the motors and everything with it. And one day of course it just kept blowing out air, nothing else, nothing cool, nothing hot, just blowing out air. The breaker was off, kept on rolling. We didn’t know what that was all about. And then finally it just stopped on us.
Of course, that’s not my area of expertise, so I decided to give you a call and you had your techs come out. Actually, it wasn’t an emergency in my mind, but you had guys come out the next day which was fantastic. Usually, it’s a little further out of an appointment. So I appreciate the timing on that, and they did a thorough inspection of everything. They curled up in the attic for a while and it’s not too nice up there, not too cold either. So it was not comfortable, but they did their job and they did a full inspection of it inside and outside and crawled around and found out the problem, and were actually able to fix it quite quickly.
The motor, they actually did a bit of research. I’m not sure if you know this part too, but they did a bit of research and found that the motor was still under warranty, so you wound up saving me over $900 on that. So that was nice to know, especially moving into a house that needed the work and actually the part was in stock. So I got very lucky and it was another day before and they just came out, fixed it up, and made sure everything was right. They came back out and checked it again as well, just to make sure everything’s working correctly. It’s been fantastic ever since.
Lauren:
Well, good. I’m happy to hear that the system is running properly for you now, and you’ve got cold air, which I’m sure on a day like today is important. Right?
JT:
Definitely.
Lauren:
Well, that’s good. We always try and get to our customers as soon as possible. And we like to provide either same day or next day service whenever we can. So I’m very glad we were able to get you taken care of quickly. And it is always nice when you find out that the parts are still under warranty, unfortunately, the labor is not covered, but when the parts are, it certainly saves you some money.
JT:
No, certainly that was nice to hear, especially with all the expenses I’ve got now with the house.
Lauren:
I’m sure. I’m happy to hear that our texts did a wonderful job for you. So JT, I know you’re the manager over at True Foods Kitchen. Can you share with us a little bit about the restaurant? It’s a fantastic restaurant here locally in Naples. I’ve been there once myself, the food was excellent. What’s the theory behind the restaurant? I know it’s kind of clean eating, healthier eating.
JT:
Yes, absolutely. You hit the marker right there. It is definitely clean eating, healthy eating based on a lifestyle. It’s not a fad, it’s not a flash in the pan. It’s a life choice for a lot of people and everything we have on that menu is good for you and healthy for you and your body and your mind. It’s not just throwing a bunch of ingredients together or it’s not the healthy food of yesteryear that tasted like cardboard. There’s quite a bit of flavors in there. Yes, we do use a lot of organic ingredients as well. And we pride ourselves on that, especially with the healthy cooking and the clean living aspect of it. It goes straight from our food right into our drinks and our wine as well. So, very conscious of it.
Lauren:
That’s very cool. What would you say the most popular menu item is?
JT:
I would say it’s the ancient grains bowl. It’s a great mix of ancient grains with quinoa, farro, and brown rice in there. You got sweet potatoes with our special ingredients and sauce, of course. It’s pumpkin seed pesto, not something you could find every day, but it’s just packed with flavor and nutrients for your body as well. Charred onions, portabella mushrooms, and you could add anything you want to it. Salmon, shrimp, fish, steak, tofu, anything you like. And that’s probably our most requested dish.
Lauren:
Sounds delicious.
JT:
Absolutely. Yes, I eat it a lot.
Lauren:
Good to know. So obviously, being in the restaurant business, AC and refrigeration is a big deal for you guys I would imagine over there at the restaurant, as far as making sure everything is always fresh and well taken care of.
JT:
Oh absolutely, the food quality is the most important in our brand. And it’s something, again, we take care of and watch very, very carefully. AC is great, of course, being down in Florida you’ve got to have it. But I’d rather have the refrigeration for my food at this point. It is extremely important and we have so many refrigerated areas. We do not do a lot of freezing, but our walk-in cooler is huge and it’s got to keep all that food very fresh and in season for us when we change out our menu, as well as all the wine coolers. A lot of people are surprised at the amount of cooling we have to do and keeping those running and keeping those working properly is incredibly important.
Lauren:
Yes, when one of those goes out, that’s an emergency.
JT:
That’s an emergency, yes. Absolutely an emergency. And I know I can call you guys and you guys will be out the same day for something like that, of course, if requested. That is extremely important for us. So we can’t do without even one of our coolers.
Lauren:
Well, JT, before I let you go, is there anything else you want to share with our listeners today about True Foods Kitchen, coming in to check you guys out, where they can get more information?
JT:
Absolutely, I appreciate that opportunity. Thank you. Yes, we’ve been around for over four years now in the Waterside shops just off Tamiami trail there and we are fully open. We’ve got a great patio for our dining guests and we take care of all the social aspects that are needed in this day and age.
Lauren:
It’s an interesting time, right?
JT:
It’s certainly an interesting time and we’ve made all those changes and we’re extremely careful with everything we do.
Lauren:
Well, fantastic. I’ll have to be down to visit you again sometime soon.
JT:
Please come in again.
Lauren:
We will. All right, JT, well thank you again for taking the time to chat with me today. And for all our listeners, thanks for listening in today. We’ll be back again soon.
Charlie McDermott:
Thanks for listening to Comfort on Porpoise. To learn more about our sponsor, Dolphin Cooling & Heating, visit www.dolphincooling.com or call 239-596-9044. That’s 239-596-9044.