Customer Reviews

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We value our customer’s feedback and always appreciate when we receive reviews. Below you can read our recent reviews and submit your own!

What Our Customers Are Saying

Easy to work with and got my repair done quickly. Will be my go to for future repairs and maintenance.

Steven Gagnon

AC Maintenance & Repair Customer

Our AC went down over the weekend and we called Dolphin Cooling after hours line, a technician arrived within 1 hour and had us back up and cooling. Thank you for the prompt response and for getting our AC back up and running!

Jessica LeBrun

AC Maintenance & Repair Customer

Very satisfied with your service.

George Sommer

AC Maintenance & Repair Customer

They were responsive and very professional. The office staff was extremely polite as were the technicians that came to my condo. I highly recommend them.

Chuck Benain

AC Maintenance & Repair Customer

Wonderful company and great service. The staff is very knowledgeable and friendly. Service is quick and efficient. 5 stars all around!

Michael Tancreti

AC Maintenance & Repair Customer

Dolphin Cooling has been very professional and prompt! They have serviced two houses of mine now. I can count on them for those last minute A.C problems to regular maintenance.

Ana

AC Maintenance & Repair Customer

Speedy, friendly installation of new drain line and UV device.

Pat Wolf

AC Maintenance & Repair Customer

The Serviceman was friendly, very knowledgeable and professional

Chris Siemers

AC Maintenance & Repair Customer

A new heating and air conditioning system was installed. The technicians were knowledgeable and very efficient in handling the installation.

Rae DiVenere

HVAC Installation Customer

They saved me money and time and they went above and beyond.

Ian knocked my brand new AC unit over and mangled my air handler up on the flat roof (from another company) so it froze up the compressor. I had the original AC company out and had them rebuild the handler and fix the electrical but I wanted a second quote on the compressor with install so my coworker referred me to Dolphin.

I appreciate how quick and professional the phone staff was (Nikki) and salesperson was professional! I recommend Dolphin Heating and Air Conditioning.

Pamela Pike

AC Repair Customer

We needed a same day AC repair and Dolphin Cooling and Heating was able to make it out! Jose was a great technician and we even asked for an additional service to be scheduled later in the week.
Thank you!

Alanah Mclean

AC Maintenance & Repair Customer

After Hurricane Ian passed through and our electricity came back on, the air conditioner would not work, called around and Dolphin Air was able to have a tech, Jason, from the Cape Coral office come the very next day (Sunday)! He fixed the issue and was such a pleasure to work with, experienced, professional, and courteous and we truly appreciate this company and how they run their business! We signed up for a maintenance plan and look forward to Jason being our tech going forward!

Rich and Cheryl Stout

AC Repair Customer

The technicians were extremely knowledgeable, professional, and friendly. Excellent communication with advance text notifications of their arrival. They saved us money by researching the warranty on a part they didn’t even install. We are thrilled we found Dolphin Cooling and Heating and will be recommending them to anyone looking for an honest, reliable, and responsive HVAC company.

Amanda Yonkin

AC Repair Customer

I had Dolphin Cooling out to service my AC system. While there the technician shared with me his findings and recommended getting signed up for semi-annual maintenance with their VIP Plan 1. I decided to go ahead with it because of all the benefits I would receive including 15% that I could get off my services today. Very happy to have found a quality AC company with great service.

Judy Oliver

AC Maintenance & Repair Customer

My AC went out and I called Dolphin Cooling to come out and take a look. They noticed my system was over ten years and my coil was leaking. They presented me with both options of replacing the coil or replacing the system. After they explained and went through both options with me I went with a new system with a brand new 10 year manufacturer part warranty. They did a great job on the install and everything passed code. I really appreciated having a reliable and honest AC company that quickly remedied my situation. I recommend them to all my family and friends.

Scott Geoffroy

HVAC Installation Customer

What a great experience! From making the appointment, to the service call and then installation it was simple and pleasant. They explained all of my options and educated me about my system, and provided me with a cost effective solution for the results I was looking for. All of the staff were professional and friendly and made the whole process easy. My children have bad allergies, and they had air purification products that are helping immensely so far. They listened to my concerns and made sure they were addressed, which is rare to find in a service based company these days. I highly recommend them to anyone looking for an air conditioning company!

Tiffany Gatenby

AC Repair Customer

Wow. A heating and cooling place I’m happy with and can recommend. I had a strange issue as my air conditioner just stoped blowing cool air. Everything appeared running – air unit outside, blower, thermostat……then 3 hrs later just started ok out of the blue. Dolphin Cooling spent time checking everything that could go wrong and trimmed / redid some of the wires in case it was a loose connection. They seemed very knowledgeable and honest.

Alex

AC Maintenance & Repair Customer

Professional, courteous and helpful in explaining what had to be done and why. Great job and didn’t leave until he knew the air conditioning was working properly. Thanks Martin and Dolphin Cooling!

James Duggan

HVAC Repair Customer

Prompt, polite, professional service. Very meticulous with my 6 mos. check up and service. Knowledgeable techs.

Scott Wacker

AC Maintenance Customer

Used Dolphin for Annual PM. Very thorough and reasonable price. Go over any items that might need attention down the line.

Dan OBrien

AC Maintenance Customer

The service has been exceptional both for the technical competence and the thorough explanations for what was needed. Technician Martin is the greatest!

Alvin Johnson

AC Repair Customer

I have wine storage lockers in my store and have worked with a number of HVAC guys over the last 16 years here in Naples. These guys are the best! If you own a wine collection and need service, large and small, give them a call.

The Wine Store Naples

HVAC Maintenance Customer

We had a new cooling system installed, these people are wonderful!! Just had Lance here today to do our maintaining our system as per our agreement. Lance, you are just the best, thank you, see you in 6 months.
Karen Haines

AC Maintenance Customer

My family and I have used Dolphin for many years and they never fail to disappoint. As a former service manager of a car dealership I understand how important it is to treat people properly and everyone from top to bottom at Dolphin “gets” this concept.
Bob

AC Maintenance Customer

Promptly identified problem with condensate drain on air conditioning distributor and corrected.

Richard & Patty Davis

AC Repair Customer

Great service, responsive, and small company that cares.
Debra Gallant

AC Repair Customer

Matthew was our technician. Pleasant, punctual, very knowledgeable. Explained everything that he was doing to me, very thorough. I would definitely do business with Dolphin again.
Ned Gaffney

AC Repair Customer

Recently in Florida our AC wasn’t working correctly, Dolphin fit us in and took good care of us. Professional nice and went out of their way.

Jennie Chapin

AC Repair Customer

We were beyond please with prompt and professional service from our Tech Robert. He was very exact when diagnosing our A/c issue quickly. Dolphin Cooling & Heating has been our go to serval times and they never disappoint!
 
 
Tyler Moore

AC Repair Customer

Great people to work with. Notifications were very helpful and Supervisor Michael Baggett was very knowledgeable and professional. We have used Dolphin for 10 years and will continue to do so.
 
 
Biagio Olivito

HVAC Repair Customer

Mike is incredible. So thorough and explains everything. I was working at home and he was super quiet the entire appointment. Thank you!

Martha Bergren

HVAC Maintenance Customer

Mike is a great professional. I am grateful that he took time to explain things. And the appointment process was so communicative. Thanks for the emails!
 
 
Priscilla Gray

HVAC Maintenance Customer

Very happy with Dolphin. Michael is the tech that has worked on our AC equipment. He is terrific.
 
 
John Duane

AC Maintenance Customer

Mike was very knowledgable and solved our no heat problem and helped re humidity issues!

Rob Elder

HVAC Maintenance Customer

Dolphin has been our go-to A/C service at both of my businesses plus my house for several years. They replaced an a/c unit and fixed another unit that was installed by a very shoddy company. They have a maintenance agreement that is for two times a year maintenance that I really like because I can’t keep track of when service was done on everything! We are pleased with their installers, service technicians and office support staff and would recommend them if you are looking for a quality a/c company.
 
 
Susie Sayger

AC Maintenance/Repair Customer

I have been using Dolphin Cooling and Heating exclusively for a couple of years in 5 properties I own. They are professional, talented, trustworthy and reasonably priced. The technicians explain everything to you which I really appreciate. I’ve had a few emergency’s and they are always there in a reasonable amount of time. I have used 2 other companies in the Naples area and no one compares to Dolphin in my book. Thank you for your services!
Jackie Pinkham

HVAC & AC Maintenance/Repair Customer

Absolutely phenomenal company! I’ve had really bad luck with ac companies in swfl (most recently the guy I shall not name who’s currently behind bars). The company who bought his tried to scam me. Lance came over and, after a thorough inspection, assured me that absolutely nothing was wrong with my unit or ductwork.

Honesty is hard to find in this industry and Dolphin clearly fosters an environment of honesty and professionalism.

I’m beyond relieved to finally have an A/C company I can trust. Thanks again. I’ll see you in 6 months for my semi-annual service.

Brian Cardinal

AC Maintenance Customer

We were recommended by friends 4 years ago about Dolphin Air. I cannot express how great of a company they are. Very honest and reliable. We had a situation on Monday that turned out we had to purchase a new air conditioner. They were able to get everything ready and installed on Tuesday. Lauren/ Owner was very helpful with resolving a situation we had prior to having the new unit installed. I highly recommend Dolphin Air.
 
 
Toni Caliguire

AC Maintenance/Repair Customer

We wanted a second opinion on an expensive proposal from a competitor to remedy a supposed coil leak. The Dolphin technician, Robert, was extremely experienced, competent, professional and inspired our confidence. He gave our air handler a thorough inspection and checked for coil leaks. He confirmed to us that there were no coil leaks and the handler was operating perfectly. This was a great relief to us and I’m sure we will be using Dolphin Cooling again.
 
 
Philip Kirkby

AC Maintenance/Repair Customer

I recommend this company. I called and they were available to come right over. Brad, the technician was very knowledgeable, personable and polite. He alerted me about an issue with my ductwork and repaired a small leak. He also noted that I was a bit shy on attic insulation. Solved my drain problem quickly, which I missed a maintenance because my old company was unreliable. He put me on a “Plan 1” maintenance which includes 2 maintenances a year (with reminders) and a discount on services, which is great.

Steven Butz

HVAC Maintenance Customer

Trust Dolphin Cooling with the care and maintenance of my a/c service. Professional, caring employees that pride in their work!

Rose Mary Cabral

AC Maintenance Customer

Here in South Florida, we always have concern when we have to seek service for major repairs or replacement. Truth is I had no referrals (Only from my Condo Association, less than satisfied with their referral “beware”) I found Dolphin just by calling around looking for service and people being upfront we me. Rich Cordingly came over, and more important than anything listened! Anyway to make a long story short, Dolphin installed a top of line HVAC unit {Bryant} they took care of the permit process(I didn’t know that was required). In the future I don’t have to be concerned about service, I’ll just call Dolphin.
 
 
Keith Funk

HVAC Repair Customer

Always a pleasant experience… from the initial call to the service visit. Over 5-years we’ve tried 3 companies. Thankful we found Dolphin!

Barb McDermott

HVAC Repair/ AC Maintenance Customer

Although all the service people we met over the years of using you, the gentleman who came to our home yesterday was top notch, very kind, professional, and took time to explain everything he did . He is a keeper!

 
 
Larry Zanas

HVAC Customer

Always a pleasant experience… from the initial call to the service visit. Over 5-years we’ve tried 3 companies. Thankful we found Dolphin! 
Barbara McDermott

AC Maintenance & Repair Customer

I highly recommend Dolphin Cooling & Heating to my family and friends. They are trustworthy, efficient, friendly, and have reasonable prices. I have been using them as my AC provider for the past 2 years and wouldn’t want to go anywhere else.

Erica Peavey

AC Maintenance Customer

Arrived early and performed efficient professional service of my AC unit. I am now a loyal customer with an annual service agreement .

 
 
Douglas Wagener

HVAC Maintenance Customer

They went above and beyond to take care of my issue.
 
 
Alison Miller

HVAC/AC Customer

Matt repaired my A/C water leak that manifested after my 6 mos. maintenance. He also has resolved several other repairs after the initial installation of the new Lennox A/C system.

Kenneth Gerus

AC Maintenance Customer

Robert is knowledgeable, professional, and personable. I have been using Dolphin for years and will continue to use them in the future.

 
 
Kenneth Caulfield

HVAC/AC Customer

Your tech, Matt, was great. He worked hard to resolve the problem. I want to thank Matt for putting his life on the line in this covid world to resolve my problems. Thank you.
 
 
Franklin Lee

HVAC/AC Customer

Mike was excellent! Great service.

Lori Levasseur

HVAC/AC Customer

The guys were friendly and efficient. I was impressed by their ability to detect and correct the problem at the least expense. Good job.

 
 
John Pannell

HVAC/AC Customer

Larris is fabulous. Explained what needed to be done. Very knowledgeable.
 
 
Patricia Foley

HVAC/AC Customer

Great professional team, great value. Highly recommend!

Mark Furlan

HVAC/AC Customer

Mike did a great job as usual

 
 
Mark Chrisos

HVAC/AC Customer

Have used Dolphin for years. Always fast response and good results. I highly recommend.
 
 
Gary Graf

HVAC/AC Customer

Fast and Professional service, thank you.

Gerhard Helbig

AC Maintenance Customer

I have used Dolphin air many time over the last five years or so. And have found them to good people, honest and fair. I have had only one complaint. And that is they hidden informed me that they were not trained to work on my new double compressor Carrier AC unit. I fell that they may need to take some continuing education courses with the new computer controlled AC units.

 
 
Brad M.

AC Customer

I was pleased with the experience. They were able to work with me over the phone. I gave them part numbers of the parts that I thought could be causing the problem. They picked up the parts and came out to fix my unit. They did have to get another part, but I very much appreciated their willingness to work with me over the phone. The repair man they sent was also very good.
 
 
Robert N.

AC Repair Customer

From 2010 until 2013, Dolphin did the annual servicing on our A/C unit. In 2014, we replaced that unit with one that Dolphin does not sell. We have a service contract now with the company from which we bought the new unit.

Ella and John D.

AC Maintenance Customer

Our AC stopped cooling on Sunday. We called the AC company that services our condo association and they came Monday afternoon. The compressor (on the roof) needed to be replaced at a cost of $2,000.00. I called Dolphin AC to check the system and give me a price for a brand new unit. Dolphin came Tuesday morning and confirmed that the compressor had failed. The unit was 14 years old. Dolphin quoted $4,300.00 for a Bryant 16 seer 3 ton AC unit installed (including a crane to lift the unit to the roof of the 3 story building). Chris and Mike came first thing on Wednesday morning and removed the old unit and installed a brand new AC unit. We had cool air by 2pm on Wednesday. Terrific and PROMPT service with fantastic prices.

 
 
Gerald C.

AC Repair Customer

We have a new unit installed and working well. Guy Rogers was most helpful and responsive. He found a unit that fit the structure we had, corrected some problems discovered with the original AC unit ductwork, and got it installed as soon as possible after Hurricane Irma. Our home is now comfortable and we have confidence in the work done by Dolphin. We think they do a thorough quality job.
 
 
Kate L.

AC Repair Customer

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