Customer Reviews
We value our customer’s feedback and always appreciate when we receive reviews. Below you can read our recent reviews and submit your own!
What Our Customers Are Saying
Easy to work with and got my repair done quickly. Will be my go to for future repairs and maintenance.
Our AC went down over the weekend and we called Dolphin Cooling after hours line, a technician arrived within 1 hour and had us back up and cooling. Thank you for the prompt response and for getting our AC back up and running!
Very satisfied with your service.
They were responsive and very professional. The office staff was extremely polite as were the technicians that came to my condo. I highly recommend them.
Wonderful company and great service. The staff is very knowledgeable and friendly. Service is quick and efficient. 5 stars all around!
Dolphin Cooling has been very professional and prompt! They have serviced two houses of mine now. I can count on them for those last minute A.C problems to regular maintenance.
Speedy, friendly installation of new drain line and UV device.
The Serviceman was friendly, very knowledgeable and professional
A new heating and air conditioning system was installed. The technicians were knowledgeable and very efficient in handling the installation.
They saved me money and time and they went above and beyond.
Ian knocked my brand new AC unit over and mangled my air handler up on the flat roof (from another company) so it froze up the compressor. I had the original AC company out and had them rebuild the handler and fix the electrical but I wanted a second quote on the compressor with install so my coworker referred me to Dolphin.
I appreciate how quick and professional the phone staff was (Nikki) and salesperson was professional! I recommend Dolphin Heating and Air Conditioning.
We needed a same day AC repair and Dolphin Cooling and Heating was able to make it out! Jose was a great technician and we even asked for an additional service to be scheduled later in the week.
Thank you!
After Hurricane Ian passed through and our electricity came back on, the air conditioner would not work, called around and Dolphin Air was able to have a tech, Jason, from the Cape Coral office come the very next day (Sunday)! He fixed the issue and was such a pleasure to work with, experienced, professional, and courteous and we truly appreciate this company and how they run their business! We signed up for a maintenance plan and look forward to Jason being our tech going forward!
The technicians were extremely knowledgeable, professional, and friendly. Excellent communication with advance text notifications of their arrival. They saved us money by researching the warranty on a part they didn’t even install. We are thrilled we found Dolphin Cooling and Heating and will be recommending them to anyone looking for an honest, reliable, and responsive HVAC company.
I had Dolphin Cooling out to service my AC system. While there the technician shared with me his findings and recommended getting signed up for semi-annual maintenance with their VIP Plan 1. I decided to go ahead with it because of all the benefits I would receive including 15% that I could get off my services today. Very happy to have found a quality AC company with great service.
My AC went out and I called Dolphin Cooling to come out and take a look. They noticed my system was over ten years and my coil was leaking. They presented me with both options of replacing the coil or replacing the system. After they explained and went through both options with me I went with a new system with a brand new 10 year manufacturer part warranty. They did a great job on the install and everything passed code. I really appreciated having a reliable and honest AC company that quickly remedied my situation. I recommend them to all my family and friends.
What a great experience! From making the appointment, to the service call and then installation it was simple and pleasant. They explained all of my options and educated me about my system, and provided me with a cost effective solution for the results I was looking for. All of the staff were professional and friendly and made the whole process easy. My children have bad allergies, and they had air purification products that are helping immensely so far. They listened to my concerns and made sure they were addressed, which is rare to find in a service based company these days. I highly recommend them to anyone looking for an air conditioning company!
Wow. A heating and cooling place I’m happy with and can recommend. I had a strange issue as my air conditioner just stoped blowing cool air. Everything appeared running – air unit outside, blower, thermostat……then 3 hrs later just started ok out of the blue. Dolphin Cooling spent time checking everything that could go wrong and trimmed / redid some of the wires in case it was a loose connection. They seemed very knowledgeable and honest.
Professional, courteous and helpful in explaining what had to be done and why. Great job and didn’t leave until he knew the air conditioning was working properly. Thanks Martin and Dolphin Cooling!
Prompt, polite, professional service. Very meticulous with my 6 mos. check up and service. Knowledgeable techs.
Used Dolphin for Annual PM. Very thorough and reasonable price. Go over any items that might need attention down the line.
The service has been exceptional both for the technical competence and the thorough explanations for what was needed. Technician Martin is the greatest!
I have wine storage lockers in my store and have worked with a number of HVAC guys over the last 16 years here in Naples. These guys are the best! If you own a wine collection and need service, large and small, give them a call.
Promptly identified problem with condensate drain on air conditioning distributor and corrected.
Recently in Florida our AC wasn’t working correctly, Dolphin fit us in and took good care of us. Professional nice and went out of their way.
Mike is incredible. So thorough and explains everything. I was working at home and he was super quiet the entire appointment. Thank you!
Mike was very knowledgable and solved our no heat problem and helped re humidity issues!
Absolutely phenomenal company! I’ve had really bad luck with ac companies in swfl (most recently the guy I shall not name who’s currently behind bars). The company who bought his tried to scam me. Lance came over and, after a thorough inspection, assured me that absolutely nothing was wrong with my unit or ductwork.
Honesty is hard to find in this industry and Dolphin clearly fosters an environment of honesty and professionalism.
I’m beyond relieved to finally have an A/C company I can trust. Thanks again. I’ll see you in 6 months for my semi-annual service.
I recommend this company. I called and they were available to come right over. Brad, the technician was very knowledgeable, personable and polite. He alerted me about an issue with my ductwork and repaired a small leak. He also noted that I was a bit shy on attic insulation. Solved my drain problem quickly, which I missed a maintenance because my old company was unreliable. He put me on a “Plan 1” maintenance which includes 2 maintenances a year (with reminders) and a discount on services, which is great.
Trust Dolphin Cooling with the care and maintenance of my a/c service. Professional, caring employees that pride in their work!
Always a pleasant experience… from the initial call to the service visit. Over 5-years we’ve tried 3 companies. Thankful we found Dolphin!
Although all the service people we met over the years of using you, the gentleman who came to our home yesterday was top notch, very kind, professional, and took time to explain everything he did . He is a keeper!
I highly recommend Dolphin Cooling & Heating to my family and friends. They are trustworthy, efficient, friendly, and have reasonable prices. I have been using them as my AC provider for the past 2 years and wouldn’t want to go anywhere else.
Arrived early and performed efficient professional service of my AC unit. I am now a loyal customer with an annual service agreement .
Matt repaired my A/C water leak that manifested after my 6 mos. maintenance. He also has resolved several other repairs after the initial installation of the new Lennox A/C system.
Robert is knowledgeable, professional, and personable. I have been using Dolphin for years and will continue to use them in the future.
Mike was excellent! Great service.
The guys were friendly and efficient. I was impressed by their ability to detect and correct the problem at the least expense. Good job.
Great professional team, great value. Highly recommend!
Mike did a great job as usual
Fast and Professional service, thank you.
I have used Dolphin air many time over the last five years or so. And have found them to good people, honest and fair. I have had only one complaint. And that is they hidden informed me that they were not trained to work on my new double compressor Carrier AC unit. I fell that they may need to take some continuing education courses with the new computer controlled AC units.
From 2010 until 2013, Dolphin did the annual servicing on our A/C unit. In 2014, we replaced that unit with one that Dolphin does not sell. We have a service contract now with the company from which we bought the new unit.
Our AC stopped cooling on Sunday. We called the AC company that services our condo association and they came Monday afternoon. The compressor (on the roof) needed to be replaced at a cost of $2,000.00. I called Dolphin AC to check the system and give me a price for a brand new unit. Dolphin came Tuesday morning and confirmed that the compressor had failed. The unit was 14 years old. Dolphin quoted $4,300.00 for a Bryant 16 seer 3 ton AC unit installed (including a crane to lift the unit to the roof of the 3 story building). Chris and Mike came first thing on Wednesday morning and removed the old unit and installed a brand new AC unit. We had cool air by 2pm on Wednesday. Terrific and PROMPT service with fantastic prices.
Leave a Review
We want to thank you for choosing Dolphin Cooling & Heating for your “Comfort on Porpoise”. We would love to hear about your experience! Leave us a review on Facebook or Google by clicking the links below.