Customer Reviews
We value our customer’s feedback and always appreciate when we receive reviews. Below you can read our recent reviews and submit your own!
What Our Customers Are Saying
Trust Dolphin Cooling with the care and maintenance of my a/c service. Professional, caring employees that pride in their work!
Always a pleasant experience… from the initial call to the service visit. Over 5-years we’ve tried 3 companies. Thankful we found Dolphin!
Professional, courteous and helpful in explaining what had to be done and why. Great job and didn’t leave until he knew the air conditioning was working properly. Thanks Martin and Dolphin Cooling!
Prompt, polite, professional service. Very meticulous with my 6 mos. check up and service. Knowledgeable techs.
Used Dolphin for Annual PM. Very thorough and reasonable price. Go over any items that might need attention down the line.
The service has been exceptional both for the technical competence and the thorough explanations for what was needed. Technician Martin is the greatest!
I have wine storage lockers in my store and have worked with a number of HVAC guys over the last 16 years here in Naples. These guys are the best! If you own a wine collection and need service, large and small, give them a call.
Promptly identified problem with condensate drain on air conditioning distributor and corrected.
Recently in Florida our AC wasn’t working correctly, Dolphin fit us in and took good care of us. Professional nice and went out of their way.
Mike is incredible. So thorough and explains everything. I was working at home and he was super quiet the entire appointment. Thank you!
Mike was very knowledgable and solved our no heat problem and helped re humidity issues!
Absolutely phenomenal company! I’ve had really bad luck with ac companies in swfl (most recently the guy I shall not name who’s currently behind bars). The company who bought his tried to scam me. Lance came over and, after a thorough inspection, assured me that absolutely nothing was wrong with my unit or ductwork.
Honesty is hard to find in this industry and Dolphin clearly fosters an environment of honesty and professionalism.
I’m beyond relieved to finally have an A/C company I can trust. Thanks again. I’ll see you in 6 months for my semi-annual service.
I recommend this company. I called and they were available to come right over. Brad, the technician was very knowledgeable, personable and polite. He alerted me about an issue with my ductwork and repaired a small leak. He also noted that I was a bit shy on attic insulation. Solved my drain problem quickly, which I missed a maintenance because my old company was unreliable. He put me on a “Plan 1” maintenance which includes 2 maintenances a year (with reminders) and a discount on services, which is great.
Great Job and Great Service!
My Hayward Pool heater sprung a leak and these folks are authorized Hayward dealers.
They came to evaluate unit. Submitted required information to Hayward to determine if repair was under warranty. It was covered by warranty and Hayward shipped an entire new unit to them for installation.
I simply paid for the installation of the new unit.
All their service people have a great customer focused attitude.
Thank You Dolphin Cooling and Heating!
Always a pleasant experience… from the initial call to the service visit. Over 5-years we’ve tried 3 companies. Thankful we found Dolphin!
Although all the service people we met over the years of using you, the gentleman who came to our home yesterday was top notch, very kind, professional, and took time to explain everything he did . He is a keeper!
I highly recommend Dolphin Cooling & Heating to my family and friends. They are trustworthy, efficient, friendly, and have reasonable prices. I have been using them as my AC provider for the past 2 years and wouldn’t want to go anywhere else.
Arrived early and performed efficient professional service of my AC unit. I am now a loyal customer with an annual service agreement .
Matt repaired my A/C water leak that manifested after my 6 mos. maintenance. He also has resolved several other repairs after the initial installation of the new Lennox A/C system.
Robert is knowledgeable, professional, and personable. I have been using Dolphin for years and will continue to use them in the future.
Mike was excellent! Great service.
The guys were friendly and efficient. I was impressed by their ability to detect and correct the problem at the least expense. Good job.
Great professional team, great value. Highly recommend!
Mike did a great job as usual
Fast and Professional service, thank you.
I have used Dolphin air many time over the last five years or so. And have found them to good people, honest and fair. I have had only one complaint. And that is they hidden informed me that they were not trained to work on my new double compressor Carrier AC unit. I fell that they may need to take some continuing education courses with the new computer controlled AC units.
From 2010 until 2013, Dolphin did the annual servicing on our A/C unit. In 2014, we replaced that unit with one that Dolphin does not sell. We have a service contract now with the company from which we bought the new unit.
Our AC stopped cooling on Sunday. We called the AC company that services our condo association and they came Monday afternoon. The compressor (on the roof) needed to be replaced at a cost of $2,000.00. I called Dolphin AC to check the system and give me a price for a brand new unit. Dolphin came Tuesday morning and confirmed that the compressor had failed. The unit was 14 years old. Dolphin quoted $4,300.00 for a Bryant 16 seer 3 ton AC unit installed (including a crane to lift the unit to the roof of the 3 story building). Chris and Mike came first thing on Wednesday morning and removed the old unit and installed a brand new AC unit. We had cool air by 2pm on Wednesday. Terrific and PROMPT service with fantastic prices.
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