Charlie McDermott: Welcome to Comfort on Porpoise, sponsored by Dolphin Cooling & Heating, who have been providing 24/7 Comfort on Porpoise since 1998. Charlie McDermott: Well, hey there, Charlie McDermott, co-host of the show back here in the Dolphin studio. Dolphin studio representative, the one and only Lauren, how're you doing? Lauren Willeford: I'm good Charlie. How are you doing today? Charlie McDermott: I'm doing terrific and man, chilly weather for the dolphins today? Huh? Lauren Willeford: Yes, it's a little bit chilly out there. Instead of our usual no cold calls, we've had many ‘Please come out, my heat is not working. I'm so cold!’ Charlie McDermott: Oh my goodness. Yes, when we first got down here, we went through our first stretch of cold weather and I called up my HVAC guy, we talked about him in previous episodes. It's one of those you come down from Pennsylvania to Florida, you don't know anyone. So yeah, kind of just, someone raises their hand, ‘I can fix your HVAC’ we’re like, cool! And I called him and I had to say, ‘Oh, my God, my heat’s not working.’ And he came over and he said, ‘Well, yeah, here's why you don't have heat. It's just an air conditioner.’ Oh my goodness, we survived! But yeah, that's probably a fun fact that you guys do both cooling and heating? Lauren Willeford: We do, we do. Charlie McDermott: What's the percentage, would you say? The typical Florida, southwest Florida home. How many of them have heating? Lauren Willeford: Well, realistically, most of them should. Inside the air handler, when we sell a unit, we always include it. Basically, it's a heat kit. And it's just this tiny little coil, it's electric heat. So they all should have them and they come in various sizes everywhere from, five kW up to, I think, 10 kW, for residential ACs. But I will forewarn people, it is not like your furnace up north, it does not heat the house up quickly. You're not going to get your house up to 80 degrees if it's 50 degrees outside. But at least it'll warm the house up enough to take the chill off. So you're not walking around the house shivering. Charlie McDermott: Yeah, that's all you need. Chill till the sun comes out and then just go outside and warm up. Right? Lauren Willeford: Exactly. And luckily, down here, what do we have like 10 cold days a year? Charlie McDermott: But they're brutal, Lauren! Lauren Willeford: Oh, I know, trust me. I'm sitting here and I'm chilly today. And I'm originally from up north, so I have no excuse, but I have no tolerance for the cold at all. Charlie McDermott: That’s great. Alright, so we're gonna get in today and talk about this cool program. You've stayed busy over the holidays. Now for your listeners, we're really kind of diving into the middle of January 2023. And your brain was working as always, and you've got a new program that you wanted to share with the listeners, right? Lauren Willeford: Yes, we do and I'm so excited to talk about it. So New Year new perks, right? We wanted to offer something to give back to our customers, because our customers, for all of you who are listening to us today, you guys really help our business grow. Hopefully, we always offer you great service, and you're excited to share our name with your family and friends. And so for doing that we have come up with a new program. It's our referral program and the way it works is that if you're a current customer of ours and you refer our name to family, friend, neighbor, acquaintance, someone who lives in your development, and they call us up and use us for some sort of AC service, whether that's a demand service, they have an issue with their system or they get on a maintenance contract or whatever it may be, you earn Dolphin bucks. So for every person that you refer, you earn 10 Dolphin bucks. Now the key is that when this friend or family member that you referred calls in, we do always ask new customers how did you hear about us, so when we ask that you want to make sure that they say your name because we're going to track all of this internally for you. So for every person, as I said, you earn 10 dolphin bucks once you get 50 Dolphin bucks, which would be five referrals that you've referred out, they've used us for something relating to their AC, you automatically on your next AC service will receive a $50 discount off of your services. So we put this together because we do it for customers out there who have been very gracious and have referred us out to their family and friends. And we greatly appreciate that it really helps our business grow. Customer referrals is actually the number one way that new customers find us, is really from a family friend, or neighbor. And so we wanted to give something back to those of you who share us with everybody. So we thought this was a great way. Plus, it means that you get to save a little bit of money off of your own AC services. So who doesn't like a little bit of money in their pocket for simply saying, ‘Hey, I use dolphin cooling, you guys should check them out if you need an AC or if you have an AC issue or if you need AC maintenance.’ So we're super excited about it. We were excited to launch it at the beginning of this year. It's just one of the perks that we're looking to add last year, as you know, we revamped our whole Plan One maintenance program and added a whole bunch of additional perks to that. So this year, we're just tacking on one more perk to all of our loyal customers who we so much appreciate. Charlie McDermott: Yeah and it's so easy for businesses to take the referrals for granted and I'm sure your loyal customers, this is awesome, but they'll continue to refer you whether or not you came out with this program. But it's such a wonderful way of saying thanks. The fact that there are a lot of choices out there. Lauren Willeford: There are! A new one springs up everyday, Charlie, I swear it does. Charlie McDermott: Yeah and like many businesses, maybe not so much in your business, because it does require a certain amount of capital, but does? The old guy in the truck. You guys have gone through all that, you have the office space, you have storage, you can get parts right away on site and not have to tell your customers ‘We'll get back to you next week, we have to order the part’ and all that. All those shenanigans that happen a lot, I'm sure. And the investment in your team, because all that's really important, which is why you get the word of mouth referrals that you currently get. And so this is a great way to share the wealth and like you said, grow and help everyone out. Everybody wins. I love it! Lauren Willeford: Yeah, I mean, we know you're absolutely right, there are tons of AC service providers out there, and people can choose wherever they want. So we do really want to show some appreciation and thanks towards the customers who share our name forward, because that means the world to us. So we're excited about it. We hope our customers are excited about it. And if you're listening right now and you're not a customer yet, know that this is available to you, too. Once you become a customer, it keeps growing from there. So we're really excited about it. Charlie McDermott: Yeah, I love it. So for customers or someone listening, one, I know we have the number here on the video page, but from the podcasters that are listening, go ahead and share your contact information for those who want to learn more. Lauren Willeford: Yes, so if you want to learn more, our office, you can call us at 239-596-9044. You can also check us out online at dolphincooling.com or you can visit either one of our social media accounts on Facebook or on Instagram, both at Dolphin cooling. Charlie McDermott: Terrific. So the ground rules are, do what you’re already doing. Lauren Willeford: Yes! Charlie McDermott: Yeah, having trouble with your AC, get ahold of Lauren and the team and Greg and call Dolphin. And make sure you mentioned my name, if you don't mind. Laruen Willerod: There you go! Charlie McDermott: Is there anything else that they should do or anyplace else they should go on the website or social media? Lauren Willeford: No, if they go there and follow us or check us out, I believe there is a page actually on our website that talks about our new referral program. And if there's not yet it should be up there within the day. But yeah, all they've got to do really is just share, be a customer of ours, share our name, pay it forward. We'll track it all for you, based on the customers who call in and leave your name. We have an internal tracking system so you don't have to worry about it. And once you get to five people that you referred, 50 Dolphin bucks, we're automatically going to credit that to your next AC service. Charlie McDermott: All right, love it. Super! Well, thanks for sharing that Lauren. And I know just just a little teaser, you were really busy over the holidays because you have another very very cool promotion that is also going to help a lucky family and so I know we're going to talk about that in the next episode. Until then you stay warm and talk soon. Lauren Willeford: Thank you! Yes, can't wait to fill all of our listeners in on what we have coming. Charlie McDermott: Thanks for listening to Comfort on Porpoise. To learn more about our sponsor, Dolphin Cooling & Heating visit www.dolphincooling.com or call 239-596-9044. That's 239-596-9044.

Charlie McDermott: Welcome to Comfort on Porpoise, sponsored by Dolphin Cooling & Heating, who have been providing 24/7 Comfort on Porpoise since 1998. Well, welcome back to the show as they say in the Dolphin Studios where it truly is Comfort on Porpoise. We have Lauren here. Lauren, how are you doing? Lauren Willeford: Good. How are you today, Charlie? Charlie McDermott: I'm doing terrific. And for those listening for the first time, they're going, who's Lauren? Who's Charlie? I'm Charlie. I'm the producer/co-host, and we have Lauren who kind of runs the show there. And that's always important, especially when it comes to air conditioning. You want to work with someone who can run the show and, and train great folks and, and get them there when you need them. So it's kind of nice weather time. Are you catching your breath? It's for our listeners, it's early December. We've had some cool evenings. What's going on there? Lauren Willeford: Yes, we're catching our breath a little bit, as you can probably imagine. It's been very crazy since September 28th when we had Hurricane Ian roll on through Southwest Florida and leave a wake of destruction behind. We actually started promo because so many people were impacted between people's homes, flooding, people losing their homes entirely, sustaining damage. We're still running our promo, it's called a hurricane AC checkup. Normally it's $99 if you call us and we send a checkout to try and diagnose your system, find out what's going on. So we're offering this hurricane AC checkup to everybody who's impacted, it's $69. Technician will come out, go through the system, check it over, assess if it did sustain any damage, what it is, what it would be to repair it, or if you know everything is okay and you got really lucky and you weren't impacted by it. So we still have that running. And we are also taking on more customers up in the Fort Myers area, which was hit even harder than us here down in Naples. Because we know there are so many people up there, and even though there are a lot of AC companies, each company can only do so much. We definitely want to help out. We've been through it ourselves. Some of us here had some damage. My mother-in-law lost her home. So, we're right there with them. We know it’s been a rough couple of months as we've tried to put ourselves back together. I know you understand that as well. Charlie McDermott: Oh, yeah. Oh yeah. Yeah. So in our case it's obvious. We had two units, as you well know, you guys did a wonderful job. Barb and I were just talking last week about how great our units ran and we lived there for seven years. You know our story, I think we covered it in previous episodes. We went through all kinds of different folks who didn't have the answer. You find out the hard way one night and two in the morning, it's like 85 degrees in your bedroom. You're like, ah, what's going on here? And man, you had those units, like fine tuned and, and we could depend on them, but of course we lost both of those along with the house. So, that's the obvious. I mean, duh, you know we're gonna need AC units at some point when we rebuild, but then you have maybe the not so obvious. We had water, don't know how much it got into the unit. I'm guessing that's the perfect individual that should get someone to take a look, huh? Lauren Willeford: Yes. If they don't know how much water got into the unit, if it was affected, if it was hit by any debris that might have been traveling in the water or blown off a building nearby. So we have gone out, we've looked at different units. Some were fully submerged, and oftentimes in those cases they do need to be replaced just because of how much water was in them. Then some, they took on a little bit of water, but we were able to clean them and test everything and everything was okay. So it really does depend, but it's certainly worth it to at least get it checked and make sure that there's nothing going on there that could potentially cause you a problem a little later on at an inopportune time. Like you just had, at two in the morning when your house is 85 degrees, or we've got the holidays coming up, right. There's nothing worse than the day before you're expecting company, or when the company gets there, the AC goes out and you're like, oh no! Oh, this is the worst timing. So I wanted to mention that cause we were still running that promo.

Department of Energy Update

Lauren Willeford: The big thing that I wanted to share with our listeners is, and I don't know how many people know this, the Department of Energy changed how systems are rated for efficiency. So right now, people hear the term SEER, okay? It's the Seasonal Energy Efficiency Rating. So they're changing that. And the way they're changing it is how they test the systems to get these ratings. So right now, the way they were testing was with duct work. That's what the air moves through to get through your house. That had a 0.1 inches of water column, which really is not realistic. Point five inches of water column is typically like a standard. So they've changed it. So the Department of Energy has said, when you test your equipment, now you need to test it based on 0.5 inches of water column or static pressure. And it has to achieve X. And so it's going from right now, which they call C or C one, it's changing to C2 and it's affecting anyone who's recently either had an AC replaced or had an AC repair, they may have heard from their contractor. Unfortunately, your part is not in stock and it's back ordered, or unfortunately that equipment is not available, we won't get it for a month or two, or they've discontinued that. There's been a lot of that going on, and I know it's caused a lot of angst. For consumers, it's been very frustrating. We haven't been able to get certain things quickly from the manufacturer. There's been an equipment shortage, a parts shortage and part of that is tied to this change because all the manufacturers (Trane, Reem, Rud, Lennox, Carrier, Bryant, American Standard, Day & Night, Comfort Maker, Goodman, York, you name it), they're all having to change. As of January 1st, and this is a hard date for us, everything that's on the market now that does not meet the new CO2 rating and with the new CO2 rating, everything I believe has to be rated at a C, it's either 14.7 or 15.3. I'm going to have to look that up. That's the minimum. So right now it's tier 14.Now it would be this. So as of January 1st, we can't install any equipment that doesn't meet this near new CO2 rating. And so people are probably listening saying, well, you know, why is that important to me? My AC contractor's going to sell me what I need. And yes, that’s absolutely true. We would not sell you something that doesn't meet the Department of Energy's regulations and therefore we can't sell it and/or install it. But the reason it's important to you is because if you have an older system right now, as much as I know people don't love to spend extra money around the holidays, now is a great time to change your AC system and replace it. And to replace it with what's currently available on the market, which is still going to be a great system. I don't want people to panic who recently replaced their system and they're like, “Oh my God, well I don't have a C2”. It only has to do with what is sold come January 1st. But with this big change that's coming, January 1st is also going to be a very big change in pricing. And that's why I say now is a really good time for people who do have a 10 year old system who've recently, or maybe it's not quite 10 years, but it's getting there. It's been eight or nine years and you've recently had a major repair, like you replaced your evaporator coil and you had to replace a compressor. Now is really the time to look at getting that new system because as we get into the new year, we have already been informed there are going to be significant price increases. We've been steadily getting price increases almost quarterly every year. So at a minimum, we've been getting four price increases a year over the last two and a half to three years. Typically they'd be anywhere between 7-10%. We're being told by several manufacturers, not just one, but several, that some of these price increases could get up to as much as 50%, five zero of what they presently are. We do also offer financing. Financing can get you a good low monthly payment. We have different financing options depending on what you qualify for. But now would definitely be the time to seriously consider replacing your AC system before we kind of move into this new year with the new equipment and the significant price increases that we are going to see on quite a bit of it. So we like to share that information with customers so you can be educated, you can feel like you know what's going on, and if now's not the right time for you, now's just not the right time for you. The equipment will be there for you and the financing options will be there for you as well. But if you can, you could definitely save yourself quite a bit of money by investing now versus waiting until the system completely fails or it comes outside of that 10 year manufacturer part warranty, which is why I say 10 years because of the manufacturer part warranty. Your labor's not covered, your refrigerant is not covered, but the parts, like major parts like evaporator coils and compressors or motors, at least that part is covered, which oftentimes saves the customer hundreds or thousands of dollars on the repair versus if it's not covered under warranty. And then they've got to pay for the part plus all the extras, the labor, the refrigerant, miscellaneous materials, et cetera, et cetera. So while it's exciting and people will be more energy efficient, you'll get more savings probably on your electric bill, which is fantastic. But if you want a little bit more savings for your pocketbook, now might be the time to consider doing that. Charlie McDermott: Okay. Wow. So a few things just since you're, you're sharing that and, and something that impacts me, but, but I think timing is huge here. And by the way, I mean, we're talking about Hurricane Ian. We've been through Hurricane Irma, God knows what Mother Nature has to store with us or forest down the road. Lauren Willeford: Oh God, I hope nothing next year. I don't want to relive that anytime soon. Charlie McDermott: But what you're doing with the post hurricane inspection is awesome, I think really important. But then when you add what the Department of Energy is doing, now is the time to figure out what's going on. I guess it's easy now at the core whether, I mean especially at Christmas time, who wants to write a check for X amount of dollars for anything rather than a Christmas present, so I get that. But better to understand what's going on now and have that conversation, whether it's with Lauren and, and the team at Dolphin Air or another. Again, I know we have folks over Florida who are listening to this, but the other part that triggered me to take some notes here is, as I mentioned with the hurricane, we've lost two units. When it comes to the insurance claims standpoint, if I don't factor that in now, I might get 50% less times two units when the insurance reimburses me. So that's really important. So I'm glad you're getting this message out here because I was not aware of that. Lauren Willeford: Yeah. So, we're hoping that they’re not going to be as high as they say they are, but they're telling us to prepare us. So the right thing to do is to share it, to prepare everybody else. And you're absolutely right, Charlie, with you guys with your house, with your insurance, it's something to consider and it's something to talk to your insurance adjuster about and try and get it factored in. Because there's nothing worse after everything that you personally have gone through that then insurance comes back and at the end of the day, it’s not covering as much. It certainly makes it difficult and I know you're not the only one in that situation. There's a lot of people out there right now that are dealing with the same things. Charlie McDermott: Well, I really appreciate you sharing that. Always something new with you, this is always informative. Well, hey, until the next episode, you have a wonderful holiday there. Lauren Willeford: Thank you. Hope that everyone listening has a great holiday and an awesome new year. Hopefully 2023 is a great year for everybody in southwest Florida. Charlie McDermott: Absolutely. See you Lauren. Lauren Willeford: Bye Charlie. Thanks! Charlie McDermott: Thanks for listening to Comfort on Porpoise. To learn more about our sponsor, Dolphin Cooling & Heating visit www.dolphincooling.com or call 239-596-9044.

We all need a reset every once in a while, right? So do our computers and appliances these days. These things are made with much more advanced computer technology than they used to be, which means that sometimes they need a reset and reboot. Even older model air conditioners can sometimes benefit from hitting the reset button. But is hitting a reset button all you need to do to reset your air conditioner and fix your AC problems? No, there's a little more to it than that. We always want to give our customers the knowledge and confidence they need to manage the AC repair issues and minor problems that are safe and reasonable for them to handle if that's what they prefer to do. Even though this is a simple and safe task to perform, keep in mind that your Dolphin Cooling HVAC technician is just a phone call away if you don't feel comfortable DIYing your air conditioning issues. A word of caution: With certain units, accessing your reset button may require you to open the service panel, which could impact your warranty. Before attempting to reset your air conditioner, it's a good idea to check your warranty guidelines or contact your HVAC contractor for advice.

Reasons You May Need to Reset Your Air Conditioner

The most common reason that air conditioners need a reset is that a circuit breaker was thrown as a safety mechanism. Your AC unit is designed with this safety feature to be activated in the event of a power outage to prevent fires or explosions. A tripped breaker could simply mean your AC did its job and it needs a quick reset. Other AC issues like an AC thermostat error can cause your AC to stop blowing cold air or blow warm air instead. While there are other problems that can cause your AC to stop blowing cold air, if the issue is a thermostat error, a reset may be all you need to do to fix it. If you see any exposed wires or visible damage to your outside unit, please do not attempt to reset your unit as a safety precaution. Contact your HVAC contractor as soon as possible as any repair to electronic components should be handled by licensed and trained HVAC professionals.

How to Reset and Air Conditioner

The following steps will walk you through the process of resetting your air conditioner.

1. Turn off your air conditioner.

The first step, If your AC is not already turned off at the circuit breaker box, is to flip the breaker that supplies power to the AC to the off position first, followed by turning off the power switch located on your outdoor unit.

2. Locate the reset button.

The next step is to find the reset button. This button will likely be a red button, but many of them are small and can be difficult to find. The easiest way to locate the reset button is to consult your owner's manual.

3. Press and hold the reset button.

Hold the button down for 3-5 seconds before releasing it.

4. Flip the circuit breaker back on.

Make sure your circuit breaker is flipped to the on position, restoring power to the AC. Then turn the AC power back on at the outside unit. Once the reset is complete, it's time to test your air conditioning unit. Turn your thermostat to cool and set the temperature a few degrees lower than the temperature in your home to prompt the air conditioner to turn on. Your air conditioner should begin running again within a few seconds. Confirm that the air is blowing cool as it should be by checking the vents for cold air. The air that comes out first may not be cool, but cool air should quickly follow within a few seconds. Set your air conditioner's thermostat to your desired temperature and you should be good to go. If these four simple steps don't do the trick to get your air conditioner back up and running, there is something else wrong. Keep reading to find out what the problem might be.

What to Do if Your Air Conditioner Doesn’t Turn On After Reset

There are plenty of other things that could be causing issues in your HVAC system. Issues with HVAC systems range from very simple and safe to DIY all the way to extremely complex and unsafe for the homeowner to handle on their own. The issue could be something as simple as a blown fuse, dirty evaporator coils, dirty condenser lines, a refrigerant leak, or even something like a faulty thermostat. Some of these issues you may be able to diagnose, but will still need a professional for repair. On the other hand, you could be looking at a more serious problem that requires a professional technician to handle diagnosis purely for safety reasons. A cooling system has electrical components that could be damaged during a power surge or other circumstances and cause an electrical issue with any of your electrical appliances, including your air conditioner unit. If you want to troubleshoot your AC issues before calling for help, read our blog post about 11 common reasons your AC won't turn on. If your AC does turn back on but is still not blowing cold air, you can read about 9 common reasons your AC isn't blowing cold air.

Schedule a Repair Appointment with Dolphin Cooling

Whether you're looking at minor issues like a clogged filter or more serious problems like a damaged or loose connection in your AC unit's wiring, Dolphin Cooling and Heating has fast and efficient technicians for the job. If your AC repair is an emergency, we offer emergency services 24 hours a day, 7 days a week, 365 days a year. Contact us to schedule your appointment or learn more about HVAC systems on our blog.

Inside your AC’s outdoor unit, one of the most important components of your HVAC system is housed. If you look in there, you’ll see a whole bunch of wires and a small, canister-type component that resembles a battery. That’s your AC capacitor. That little piece of equipment does a very big job for your HVAC system. The AC capacitor is responsible for providing all the energy to your AC system’s motor to cool your home. This small part has the power to stop your HVAC system in its tracks if it malfunctions or fails. Your AC will have to work harder to circulate cool air in your home which will, in turn, eventually wear out your HVAC unit and can result in higher energy bills. A word to the wise: AC capacitors are high-voltage parts that are dangerous to work with and they should not be handled by an unlicensed HVAC professional. To prevent injury or even death, you should always call a trained and licensed HVAC technician for both diagnosis and repair. Even though we suggest hiring a professional who is trained and licensed to handle the diagnosis and replacement of a bad capacitor, we like to keep our customers informed. At Dolphin Cooling and Heating, it's important to us that you understand not only what we do to fix your AC system, but also why. We know that finding a trustworthy contractor who has your best interests in mind is hard to do these days. So to find out all you should know about the AC capacitor and learn how to recognize early signs that there may be trouble, keep reading.

How Does an AC Capacitor Work?

An air conditioner capacitor is to your AC unit’s motor kind of what a starter is to your car’s engine. It provides the initial, powerful jolt of electricity to the motor of the air conditioner that it needs to start running. The difference between a car's starters and an AC's capacitor is that, unlike a starter, once that burst of energy is provided, the capacitor continues running. But instead of a steady feed of high voltage, it reduces its energy output and provides a much lower, steady current of power until the cooling cycle finishes. Capacitors look a lot like batteries and even have similar functions, but they are defnitely not batteries. AC capacitors are high-voltage devices that could seriously harm you because they are connected to wiring inside your air conditioning system which is connected to your home's electrical grid. AC capacitors also store energy, similar to a battery, which is why they are dangerous even if the power is turned off. An AC capacitor’s power is measured in both voltage and microfarads. Microfarads represent how much electrical current the capacitor can store, which typically ranges from 5 microfarads (MFD) to 80 MFD. Voltage shows how much electrical current is currently moving through the capacitor at the time of testing. The more voltage in your capacitor, the faster the electrical current is moving through it. A healthy capacitor will both store the appropriate amount of current and allow the appropriate amount of current to flow through it.

How Many Capacitors Are in an AC Unit?

Not all HVAC systems are designed the same. Some are built to run on two single capacitors and others run using a dual capacitor in the outdoor unit. Systems that require two single capacitors simply have two capacitors to do the job that a typical dual capacitor does on its own. Two single capacitors, one start capacitor, and one run capacitor perform the functions separately. Whereas the dual capacitor performs both functions, delivering the initial jolt of electricity to start the cooling cycle and then converting to a steady state flow of low voltage electricity to continue to run the cycle. With two single capacitors, if one fails it can be replaced individually. Since the start and run capacitors have different jobs, it is possible that one will wear out faster than the other. If one of these parts fails, your experienced HVAC contractor may decide to replace a bad capacitor with a dual capacitor.

Why Does Your AC Need a Capacitor?

Your HVAC unit requires a lot of power to do its job and do it effectively. Your home’s wiring can’t provide the amount of power the AC unit needs all on its own. The capacitor compensates for your home’s lack of adequate power by kicking in with that boost of energy the system needs. When your AC is not cooling, the capacitor takes a break until it’s time for the next cooling cycle. Failed capacitors are one of the most common reasons for air conditioner malfunctions, especially in a subtropical climate like southwest Florida’s climate. Capacitors have a strenuous job, especially during the summer months when your air conditioner runs through far more frequent cooling cycles.

How Long Do AC Capacitors Last?

Most will last 15-20 years. Living in SWFL, the life of your AC capacitor could be a little shorter. If your AC capacitor experiences any of the issues below, it will not last the full anticipated lifetime of the part.

Signs of a Bad Capacitor

Knowing the signs of a bad AC capacitor can help you get it diagnosed and repaired before the damage gets to extensive. Some of the common symptoms of a bad capacitor include:

AC Blower Won't Turn On

The AC blower motor will not function without the blower capacitor. Part of the start capacitor's job is to kickstart that blower motor. This is a sign that your capacitor is bad, but keep in mind that there are many other reasons an AC blower fan might not be turning. You will need a qualified technician to diagnose the issue properly.

Rising Energy Bills With No Explanation

When the AC capacitor has failed there will be an improper amount of voltage that forces the other air conditioner components to work harder than they are intended to work. This reduces your air conditioner's efficiency and spikes energy demands, resulting in high energy bills. Your bill will continue to rise until your AC system fails completely or the replacement of the ac capacitor is completed.

A Loud Humming Noise From the Outside Unit

The AC’s blower motor makes a humming sound hums because of the magnetic field generated by the motor’s windings. The energy from the power supplied to the motor causes the motor to vibrate. The humming noise gets really loud if the motor’s capacitor is bad because the energy that would normally go toward spinning the motor has nowhere to go. The energy is trapped and begins producing heat instead. If your outside unit is making a humming sound while the blower fan is not turning, you should shut off power to your AC unit completely until a repair is made to avoid further damage to your HVAV unit.

AC Turns Off Randomly

If your Ac unit's capacitor is failing, your AC system may not sustain enough current to stay running through its cooling cycles. Turning off randomly, or short cycling is something commonly experienced with an old capacitor or with a capacitor that has malfunctioned.

AC Experiences "Hard Starting"

If your AC capacitor is bad it can cause hard starting. Hard starting is when the AC compressor has a hard time starting up and shudders as its powering up. This can also be a sign of your compressor going bad but, again, this is something a professional technician will have to diagnose.

AC Won’t Turn On at All

Capacitor failure can prevent the AC from turning on at all. Without enough power to jolt the unit into running, your unit will not be able to turn on at all. Like all other AC symptoms, this can be caused by other things as well, all of which HVAC techs can inspect and diagnose for you.

Smoke or a Burning Smell From Exterior Air Conditioning Components

The same issues that cause your outdoor unit to make a loud humming noise will cause smoke or a burning smell once they have been going on for too long. Immediately shut off power to your HVAC unit if you see smoke or smell something burning. Contact your HVAC contractor as soon as possible avoid further damage.

What Causes a Capacitor to Fail?

There are various causes of a bad AC capacitor, but some of those causes can include:

Extremely Hot Temperatures

Overheating is a main cause of a failed start capacitor. Start capacitors are not able to dissipate the heat associated with continuous operation. They are made to operate only momentarily while the AC motor is starting. If extreme temperatures keep the start capacitor working too long, it will overheat.

Wear and Tear

Over time, sustained long-term use of a capacitor is sure to cause failure, like anything else. A failing capacitor isn't always an old capacitor, but most of the time this is the case unless you end up with a faulty capacitor from the factory.

Short Circuits in the Cooling System’s Wiring

If you're AC has a short circuit in any of its electrical components, it can cause the capacitor to fail. A short circuit is an unintended electrical connection that sends a high ripple current into the capacitor, causing it to overheat and usually resulting in the failure of the component.

A Power Surge

A power surge is basically an overload of power. Power surges can easily cause damage to any electrical components in your HVAC system, including your capacitors. A surge protector can help prevent this from happening.

Lightning Strikes

A lightning strike is basically a power surge on steroids. Lightening can fry or severely damage any of the electrical components of your AC unit quickly and easily. A surge protector can help protect your HVAC unit from lightning, although it cannot protect it 100%. The only thing that can protect anything with electrical components from lightning is to have the power disconnected entirely.

Storm Damage

Damage to the outside unit from debris caused by high winds or flooding during a storm can damage the capacitor in your outdoor unit. If you notice issues with your AC after a storm, clean up the debris surrounding your unit and contact your HVAC contractor.

How to Test an AC Capacitor

You can’t know for sure that your AC capacitor is the problem without testing it. Again, handling an AC capacitor is dangerous and is not something the homeowner or anyone who isn’t licensed should be doing. An HVAC professional will use special tools and training to test the capacitor's voltage, current, and resistance. Always hire a professional to do the testing of your AC capacitor. A worn-out AC capacitor can cause more damage the longer it’s not working, which is not something you want to deal with. If you suspect your AC capacitor is not working well or at all, call your HVAC contractor for an appointment. When our technicians are called to test your AC capacitor, they will access the interior of your condensing unit where they will look for the source of the problem. If they see any of these signs of a bad AC capacitor, they will know to investigate the component further:

Cracks
Bulging
Oozing liquid from the capacitor and circuit board
Not enough charge when tested with a multimeter

How Much Does an AC Capacitor Cost?

The cost to replace your AC capacitor will vary depending on the AC unit you have and your location.

Can I Replace an AC Capacitor Myself?

No, you cannot replace or repair an AC capacitor yourself. Just like testing, the replacement of these parts is a dangerous job that requires training. There are many components of AC maintenance that you can perform yourself, but this is not one of them. For your safety, please contact a qualified technician to correctly and safely remove your failed capacitor and replace it with a new one.

Hiring a Professional to Install a New Capacitor

Having AC issues is never any fun. The good news is, you can call Dolphin Cooling and Heating for the resolution of those HVAC issues. Your HVAC technician will be able to properly diagnose your AC's failures and recommend a course of action. If you have a failed ac capacitor, your technician will know the type of capacitor that you need for replacement. They will recommend the appropriate type of capacitor from the options available for your unit, either dual-run capacitors or single run capacitors. A resolution for your higher energy bills or an AC unit that won’t cool or run properly is just a phone call away. Our helpful staff is standing by to listen to the problems you’re facing with your AC unit and help you by discussing possible solutions. If you need a service call, we will get you set up with your appointment. Our experienced technicians are always on the road in Naples and the surrounding areas, ready to serve our community.

What Our Customers Are Saying

We appreciate our customers and their feedback! If you're looking for an HVAC company that will treat you like family, contact Dolphin Cooling today! "Being a business owner by time very tight. They did everything they could to come out on time showed up early to resolve the problem. Brandon was awesome. I will recommend them to anybody. Donald Bishop Salt live Transportation owner." - Allen "Jason was very professional and thorough when he inspected and started up my HVAC system. Couldn't ask for a better technician." -Jerry Rein "They saved me money and time and they went above and beyond. Ian knocked my brand new AC unit over and mangled my air handler up on the flat roof (from another company) so it froze up the compressor. I had the original AC company out and had them rebuild the handler and fix the electrical but I wanted a second quote on the compressor with installation so my coworker referred me to Dolphin. I appreciate how quick and professional the phone staff (Nikki) and the salesperson were professional! I recommend Dolphin Heating and Air Conditioning." -Pamela Pike "After Hurricane Ian passed through and our electricity came back on, the air conditioner would not work, called around and Dolphin Air was able to have a tech, Jason, from the Cape Coral office come the very next day ((Sunday)! He fixed the issue and was such a pleasure to work with, experienced, professional, and courteous and we truly appreciate this company and how they run their business! We signed up for a maintenance plan and look forward to Jason being our tech going forward!" -Rich and Cheryl Stout

Fort Myers Air Conditioning Services including repair & installation

When you need AC service in Fort Myers, Florida, we’re the best choice for a HVAC company who is professional and most of all, honest. We stand to address any issues you encounter and will assist you with top services to get your systems back up and running quickly. Take advantage of today’s newest features in HVAC equipment. Work with a true area expert whenever you’re considering upgrades or repairs. Regardless of the AC service you need, we’ve got you covered. With over 24 years of experience serving Southwest Florida homeowners, you can trust our family-owned company to take care of any repair or installation you need. We dedicate ourselves to customer satisfaction and pride ourselves on our diligent work ethic, so you can be confident that your home will be at peak performance at all times.

Our HVAC Services in Fort Myers

Dolphin Cooling & Heating offers customers the top brand names in air conditioning equipment, as well as special financing, convenient monthly payments and other affordable service and maintenance programs. We offer units with varying SEER ratings, humidity control, HEPA filtration and more. Dolphin Cooling & Heating works with you to ensure we meet your needs and budget and keep your home or business comfortable.

Take advantage of the following HVAC services:

As local family-owned and operated business owners, we pledge to give you the best option for HVAC support from small purchases to large repairs.

As locals ourselves, we know the risks posed by the extreme conditions in Fort Myers and how to combat them. For instance, it's important to note that while selecting a new air conditioner or heating unit, you want to make sure the appropriate coating is applied to fight corrosion from harsh saltwater in the air. It comes down to differences like these that save thousands of dollars throughout the life of your system. Selecting the right unit for your home involves selecting the proper size and power output, investing in the latest features that will make a difference to your property and finding ways to boost those investments without spending a significant amount of time or money. Dolphin Cooling & Heating gives Fort Myers residents that peace of mind. We know air conditioners because we fix and replace them on an everyday basis. Not only are we available for 24-hour emergency service AC repair, but we also provide regular maintenance plans, heating installations, new HVAC unit installation, replacement services, and more.

We Provide Air Conditioning Repair Services and Installation to Ft. Myers, Florida and the following areas:

Naples
Bonita Springs
North Fort Myers
Cape Coral
Fort Myers Beach
most of Lee County
North Naples
Estero
Lehigh Acres

Contact Dolphin for your AC Services in Fort Myers, Florida

Our friendly office staff is waiting for your call. We'll provide great communication, quality service and a satisfaction guarantee. Our team of technicians are professional and provide excellent service. Providing top-notch customer service is important to us, so important we treat you like part of our own family! Contact us now! When you call, ask us about any current special offers we have going on. We look forward to serving you as your trusted HVAC contractor.

Indoor air quality is not something that most people think about very often. Air pollution is known to influence our health, but still, when we think about health we don't typically consider the air we breathe, both outdoors in inside our homes and workplaces. Most people spend the majority of their time indoors these days, about 80% of their time. That means that indoor air quality is just as important, if not more important, than outdoor air quality. One study performed by the E nvironmental Protection Agency shows that some indoor environments have much higher levels of pollutants than the outdoors. So what can you do about the quality of the air in your home? An HVAC air purification system is one option.

What is an HVAC UV-C Air Purifier?

An HVAC air purification system is a whole-home air purifier that is installed in line with your residential HVAC system that traps or destroys pollutants like dust, pollen, and other harmful contaminants in order to clear the air and improve indoor air quality. Unlike an air filter that simply traps these pollutants and particles, an air purifier uses UV-C light to zap the impurities away. Whole house air cleaners are designed to do away with airborne bacteria and other harmful particles and airborne contaminants that may be circulating in your home.

Do UV-C Air Purifiers Actually Work?

Your air filter is the first line of defense against the particulate matter or airborne contaminants circulating in your indoor air. But your air filter can't catch everything because it has to allow airflow through it. That air filter in combination with a good UV-C purification system has been shown to be a very effective combination when installed correctly.

Health Benefits of Having an Air Purifier

Indoor air quality is strongly connected to our health and well-being. Children, older adults, and individuals with preexisting conditions are particularly susceptible to health issues as a result of poor indoor air quality. Breathing and respiratory issues are more obvious results of poor indoor air quality. But there are other symptoms and results that we may not realize could come about because of or in correlation with poor indoor air quality. Poor indoor air quality has been associated with many health issues, including:

Respiratory problems
Throat and nasal problems
Complications for people with lung and heart conditions
Chronic coughing
Carbon monoxide poisoning
Chronic headaches
Allergic reactions
Asthma complications
Cancer
Fatigue
Skin conditions

Good indoor air quality can make a world of difference in your home and your health. UV-C light is ultraviolet light used in HVAC air purifiers. It is the strongest of all types of UV light because it has the shortest wavelength. It's so powerful that it destroys the DNA of bacteria, biological growth, and other microorganisms in the air, effectively killing them. This purification method is 99 percent effective. UV-C HVAC air purifiers don't just make your air less dusty, they actually create cleaner air overall in your home. Some of the health benefits of an HVAC air purifier are:

Kill airborne microbes

UV-C air purifiers are designed to kill airborne microbes, bacteria, and viruses. This is one reason a whole home air purifier is suggested for indoor air pollution. It can be very helpful for preventing the spread of illnesses within your home, especially during cold and flu season. This is especially beneficial for people living with health conditions that can be made worse by bacterial or viral infections.

Reduce allergens in the air

Air purifiers can be very helpful in the home of people who suffer from a variety of allergies and pet sensitivities. A UV-C air purifier can remove a variety of allergens from the air, including dust mites, pollen, and pet dander. Common allergens in your indoor air can create ongoing problems for someone who suffers from seasonal or pet allergies. UV-C air purifiers are more effective at removing those pollutants than an air filter alone.

Reduce chemical pollution

Air purifiers can also remove volatile organic compounds and harmful chemicals from the air. Cleaning products, building materials, and even furniture can release harmful chemicals into your indoor air. There are many products and materials marked for residential use that are can release gaseous pollutants. These things can affect your health without you even realizing it. An HVAC air purification system helps to remove that chemical pollution from your indoor air.

Eliminate smoke and odors

Air purifiers can also help to eliminate household unpleasant odors like cigarette smoke, smoke and odors from cooking or fires. Smoke can cause a variety health issues, including irritation of the eyes, nose, and throat. It can also worsen asthma and other respiratory health conditions. If you live in an area that is prone to wildfires or there is a smoker in your home, an HVAC air purifier can help to remove cigarette smoke and airborne pollutants from the air,

Prevent and remove mold

Air purifiers can help to remove mold from the air, protecting you from its harmful effects. This is particularly helpful in our SWFL subtropical climate where we have very humid air and mold can easily grow in unwanted places. Mold can have detrimental effects on your health and can begin to cause issues long before you've realized that it's happening and what is causing the issues. The small particles can be in hidden places in your home and circulate in your indoor hair. An HVAC air purification system paired with quality air filtration systems can clean indoor air of mold spores and improve your health overall.

Are HVAC Air Purifiers Safe to Install in Your Home?

HVAC air purifiers are highly effective because of the UV-C's high energy and intensity. Even just short-term exposure to UV-C light from a UVC air purifier can be damaging to the eyes and skin. Longer exposure to UV-C light can cause extensive damage. Because of these risks, your HVAC technician will take great care to ensure that your HVAC air purifier is properly installed to avoid such exposure. HVAC air purifiers are installed inside your HVAC system's ductwork. That means once it's installed, you won't see it at all and it poses no risks to you, only to those pesky indoor air pollutants.

Where is the Best Place to Install an Air Purifier?

When you search for air purifiers on the internet, you'll find several different types of air purifiers. Air purifiers can be installed in your HVAC system to reach your entire home, as we've discussed in this article, or you can opt for portable units for individual rooms or even a small table or desktop air purifier for a personal space. The best option for air purification is a whole-house air purifier installed in your HVAC ductwork. When it comes to the safety of you and your family members, a system that covers the entire house is ideal. Controlling airborne particles throughout your home is one of the best ways to prevent health problems or help to treat existing problems that come from or are made worse by poor indoor air quality.

Does the Air Filter Matter if You Install an Air Purifier?

Yes, as mentioned above, the air filter is your HVAC system's first line of defense. Air filters and air purifiers work best in combination. Your HVAC system's air filter does the majority of the work collecting particles from the air, but contaminants that your air filter can't catch or that inevitably get through simply because your air filter has to allow air to pass through, are then run through the air purifier for further disinfection of your home's indoor air.

Do HVAC Air Purifiers Improve your HVAC System's Energy Efficiency?

Air filters and air purifiers do improve your system's energy efficiency. That means they also increase the life of your system. Anything that keeps your system clean and able to run smoothly will increase efficiency and extend the life of your HVAC system.

What to Look For in an Air Purifier

Here are some things to look out for when selecting an air purifier system for your home:

Noise level: make sure that the air purifier you choose is silent or at least very quiet so it doesn't disturb your everyday living and sleeping.
Reduces odors: make sure it is designed to improve the smell of your home.
Reduces air pollutants: make sure it's an effective air purifier for all air pollutants, not just odors.
Warranty: make sure your air purifier comes with a warranty. Compare air purifiers and their warranties to find the best option.

Should You Install an HVAC Air Purifier?

Are HVAC air purifiers right for everyone? We think so! As long as you have an HVAC system, that is. If you live in a home with another heating and cooling source, you'll want to opt for portable air purifiers. Either way, an air purifier can't do anything but good in your home. Here are some reasons you should install an HVAC air purifier in your home:

You live in a humid climate prone to mold growth
You or someone in your family has allergy issues or asthma
There are unpleasant odors in your home
You don't sleep well
You or your family members stay sick with cold or allergy symptoms
You have a smoker in your home or live in an area prone to wildfires
You live in an area with high air pollution

If any of these things apply to you and your home, your health and well-being can benefit from the installation of an HVAC air purifier.

Best HVAC Air Purifier

Choosing the best whole house air purifier can be tricky. There are many on the market and quality and effectiveness are very important to result in a high clean air delivery rate for your home. The best air purifiers are the ones that work, so at Dolphin Cooling and Heating, we offer a few options that we trust for our customers.

REME-HALO® Induct Air Purification System

The REME-HALO® uses RGF’s patented REME® Cell technology. UV-C light creates low level, airborne hydrogen peroxide throughout the air-conditioned space to reduce airborne pollutants. REME-HALO® offers a 5 year warranty on the device itself, with a 2 year warranty on the REME® cells. This device operates silently and can be installed in almost all central air conditioning systems.

Supco UV Light Kit

The Clear Blue units feature a UV-C Germicidal Coil Cleaner that creates pure air naturally. This coil adds an additional cleaning element to a standard filtration system. Through innovative, safe, and environmentally friendly practices, these UV air treatment systems cleanse residential air. Controlling microbial growth, improving HVAC efficiency, and reducing maintenance are just a few of the benefits of this light kit. This kit comes with a one year warranty.

PREMIERone UV Air Purifiers

PREMIERone duplicates the power of the sun to kill germs and remove odors. This UV light's high output germicidal UV-C kills or deactivates germs, mold, and viruses. Its patented oxidizing chamber uses activated oxygen for odor control. Plus, odor control on this unit is easily adjustable by the homeowner. With a lifetime warranty on electronics and a 2 year warranty on lamps, this product is a great option for cleaning up your indoor air.

Choosing and Installing an HVAC Air Purifier

UV-C air purifier systems should be installed by professionals for your safety and to ensure the proper functioning of the system. We are dedicated to "Comfort on Porpoise" and take the time to walk our customers through all of their options and make expert recommendations for their best interests. If you are interested in an HVAC air purification system for your home, we would love to take the time to choose a system and complete a safe and thorough installation for you. If you aren't sure about your air quality or have other concerns about your HVAC system, we are here to help! For more information or to schedule an appointment, contact Dolphin Cooling & Heating today!

The Dolphin Difference

Dolphin Cooling & Heating is family-owned and has been servicing the Naples, FL area since 1998. Our core values are honesty, respect, dedication, and compassion and our customers quickly become part of our family. That's what sets us apart from the rest. Our trained, qualified, and licensed technicians are professional, courteous, and prepared to help you understand every step of repair, installation, and replacement when it comes to your HVAC system and all of its components. You can rely on Dolphin Cooling & Heating for reliability, transparency, and a job well done.

Living in Southwest Florida it is no laughing matter when your AC won't turn on. Problems with your HVAC unit year round here in the high temperatures of a subtropical climate are a homeowner's nightmare. There are multiple possible issues that you could be experiencing in the event that your AC won't turn on. These common problems range from easy fixes to big problems, so we put together a list to fill you in on all the details. For many people, they want their first step to be self-diagnosis to avoid unnecessary service costs. We understand and we want to help walk you through the possible issues you might be experiencing. If you are not interested in handling these issues yourself, don't hesitate to contact professional HVAC technicians to handle electrical problems with your HVAC system for your safety and for the safety of your cooling system.

11 Common Reasons Your AC Won't Turn On

1. Thermostat Issue

Without your thermostat, your air conditioning system has no idea what to do. The thermostat is an integral part of the system because it is the main control panel. If it is broken or not working as well as it once did, it can't tell your outdoor AC unit when to turn on and off properly because it doesn't know or communicate the temperature setting. If your thermostat is outdated, needs batteries, has a blank or broken screen, or some other common issues, that could be why your AC won't turn on. Try changing the batteries first and if that doesn't work, a fuse inside of your thermostat could be blown. It's a good idea to contact an HVAC expert who can test the thermostat with a multimeter and repair the issue.

2. Circuit Breaker Tripped

Circuit breakers are designed to protect your home from a fire. They do this by tripping when they're receiving an electricity overload. A tripped breaker could mean you're using too many appliances at once or an outdated appliance is using more power than it should. Your AC unit should be on its own separate breaker from anything else in the home to avoid overload. If this is not the case for your AC system, this will definitely create issues. If your AC system is on its own circuit breaker and still continues to trip, there may be an issue with the unit itself. Working with a power source is very dangerous and should be handled by a trained and licensed professional. If you're experiencing this problem, be sure to call the experts.

3. AC Disconnect Shut-Off Switch

An AC disconnect switch is a power switch outside of your home between the outdoor unit and the breaker box. It is there for safety reasons and is intended to be used by a qualified technician to shut off power to your unit for maintenance or repairs. Please note, this switch is not intended to turn on and off your HVAC system during the normal course of operation. In some cases, there are disconnect switches for both your inside unit and your outside unit. If one of these switches is accidentally turned off, your AC unit will not turn on. Check to see if both switches are in the on position. Even if they are, it is possible to have issues with power coming to the shut-off switch box and not running through to the unit. Again, this is an issue that must be handled by a trained and licensed professional for your safety, so we do not suggest that you try to diagnose this on your own.

4. Clogged Air Filter

The air filter for your AC unit is designed to allow air to flow through easily while trapping most of the particles in the air and preventing them from being circulated through your home. A dirty filter will begin to restrict airflow and a particularly dirty filter may stop air flow altogether. This issue is easy to fix on your own and easy to maintain to avoid this problem. Check your air filter every 30-45 days and replace it if it is dirty.

5. Clogged Drain Line

Just like air filters get dirty, your unit's condenser drain line gets dirty too. Debris like mold, algae, and other dirty buildups that aren't cleaned regularly can clog the drain lines. Your air conditioner won't turn on if the drain line is clogged. There could also be an issue with the condensation drain pump not working. If this is the case, the pump is not removing the condensation from the home. If the pump stops working, the AC unit will not turn on. Cleaning a clogged drain line can be a little gross, but it's not difficult to do. This line should be cleaned at least every three months. If your drain line is clogged, we would be happy to come out and clean it out for you. We also offer maintenance plans that include drain line cleaning.

6. Triggered Safety Feature

Most HVAC systems have safety features built in that are triggered by common situations that may damage or harm the system. These safety features typically include a condensate overflow switch and a drain pan safety switch. If either of these safety features is triggered, the system will need to be repaired and reset in order for your AC to begin working again. Another possibility is that your unit has experienced a power surge, possibly from something power outages or storms. A trained technician can tell you if the system has been damaged or if it's just as simple as hitting the reset switch.

7. Low Refrigerant

Low refrigerant could also be the reason your air conditioner will not turn on. Your AC unit may refuse to run without the correct level of refrigerant to prevent damage to the system. If your system has a refrigerant shortage, it's because you have a leak somewhere. You will need to contact an HVAC technician to repair the leak and refill or recharge the refrigerant.

8. Failed AC Unit Capacitor

A failed AC unit capacitor prevents the outside unit from working properly. Evidence of a bad capacitor is that your AC stops blowing cold air and takes too long to even turn on to begin with. This is a repair or replacement for a professional.

9. Dirty/Frozen Evaporator Coil

Dander, dirt, and dust from our day-to-day lives can build up on the evaporator coils, condenser, or filter within your air conditioner. This can lead to your evaporator freezing as well. A dirty or frozen evaporator coil can ultimately lead to a total breakdown. If you see that your evaporator coil needs a good cleaning you can easily do this yourself. Just use a soft brush and gently remove any dust or debris. Regular maintenance will prevent this issue from arising.

10. Wiring Issue

The wiring issues possibilities that could be affecting your HVAC unit are many. When it comes to wiring, things can get complicated. If your home has old wiring, you have issues with breakers tripping regularly, lights dimming, or other odd electrical problems that are also affecting your HVAC unit, you should contact an electrician. Before doing that, it's a good idea to have an HVAC technician run some diagnostic tests to rule out any other issues that might be causing your AC unit to fail to turn on.

11. AC Blower Motor Issue

An AC blower motor issue may be the reason your AC won't turn on. Leading up to an issue like this or a total failure of the blower motor, you may hear loud operating noises, notice weak or absent air flow, have high energy bills, or experience your unit overheating. A qualified HVAC technician can diagnose and repair this issue for you.

Schedule An Appointment With a Professional Technician

At Dolphin Cooling and Heating, we offer 24/7 emergency service because we understand the importance of a working air conditioner in SWFL. When you call us for a diagnosis and repair, the first thing we'll do is talk to you about the issues you're experiencing. If you haven't already checked for the simple and more obvious potential issues like your thermostat settings, checked for a dirty air filter, tripped circuit breaker, clogged condensate drain line, and safety switches, we will offer you guidance and be happy to schedule a technician to check these things and beyond for you. Dolphin Cooling has been in operation as an HVAC contractor since 1998 and has years of experience in the diagnosis and repair of HVAC systems. We know the most common reasons for HVAC failure may seem simple to us but can be complicated and stressful for you. That's why our technicians are trained to not only repair your system but to also walk you through the process and keep you informed so you feel at ease with your repair. If your current indoor temperature will not stay regulated, we are here for you! Give us a call or contact us online to schedule an appointment.

AC not blowing cold air? Here in SWFL, the very last thing a homeowner wants or needs to happen is to find their AC blowing warm air. AC issues, especially in the summer in Florida, are a dreaded issue that needs to be addressed immediately. In many cases, the issues that cause your ac to stop blowing cold air can be prevented with maintenance. Many people may want to call the HVAC experts right away if their AC is not blowing cold air. But if you are the type who likes to troubleshoot on your own cooling system, there are common possible reasons that may be the culprit before calling an HVAC company.

9 Common Reasons Your AC is Not Blowing Cold Air:

1. Your Air Filter Hasn't Been Changed

When is the last time you changed your air filter? A dirty air filter can cause more problems than just restricted airflow. An extremely dirty filter can cause damage to other parts of the HVAC system, like the evaporator coil. We recommend that you change your air filter as often as every 30 days, 90 days at the most to prevent a clogged filter and poor airflow. Some people with allergies benefit from a new air filter every 30 to 45 days. We have a podcast episode on this: What You Should Know About Your AC Filters.

2. Your Condenser Needs a Good Cleaning

Your condenser is your outside unit. Since it's in the elements of the great outdoors, it gets dirty very easily. When dirt and debris make their way inside of the condenser unit, it can interfere with the proper running of the system. The good news is, you don't need to call a professional HVAC technician to clean your outdoor condenser unit. You can easily do it yourself with a little soap and water and a low-pressure hose or another water source. Just be extra careful not to bend or break any of the unit's parts.

3. Your Thermostat Isn't Set Correctly Or It's Malfunctioning

It's possible that your thermostat just isn't set correctly. If it's not set at a cooler temperature than the room temperature, the AC will not blow cold air. If the settings are correct, it's possible that there are electrical issues that are causing your thermostat to malfunction. The electrical panel could have sustained water damage or other power issues. This is something you'll probably want your HVAC technician to check out for you for safety reasons.

4. Your AC Isn't The Right Size

When your air conditioner is too large or too small it can result in the malfunctioning of your system. When a system is too small it will have to overwork to get to and keep your home at a comfortable temperature. If your system is too large, it will overwork as well because it will quickly cycle on and off almost constantly because it will cool the space too quickly. It will be very difficult to keep the space at a comfortable temperature. Chances are, if this is your problem, you will have been experiencing issues for a while before you start to notice you aren't getting any cold air. If you've experienced trouble keeping your home at a comfortable temperature, consider talking to an HVAC expert about the size of your air conditioning unit.

5. There's a Refrigerant Leak

Refrigerant cycles between your indoor and outdoor units constantly. It doesn't run out or burn up, it's just moved around. If you ever end up with low refrigerant levels, that means you definitely have a leak somewhere. When a leak occurs, your AC will stop blowing cold air. You may be able to identify a refrigerant leak on your own:

Do you hear a hissing sound while your air conditioner is running?
If it does still happen to be blowing some cold air, it will take considerably longer to cool your home and your AC will run much more than usual.

If you suspect that you have a refrigerant leak, you should contact a licensed and trained HVAC professional for help as the repair requires a specialized skill.

6. There Are Mechanical Issues

Air conditioners work hard, especially in the summer months in southwest Florida! Normal wear and tear will occur and could be what you're dealing with if your AC isn't blowing cold air. If your air conditioner is just not working as it used to or you've noticed things beginning to go wrong, like warm air coming from your vents when your AC is running, your unit may need a check up.

7. There's a Leak In Your Ductwork

A leak in your ductwork will quickly cause problems with getting cold air into your living space. If your ductwork is leaking, cold air is making its way into your walls and attic more than it is coming into your home. This is not only a problem for your comfort levels, but it's also a problem for the efficiency of your unit because it will have to work harder.

8. Your AC is Freezing Up

It may sound strange that the unit designed to cool your home could freeze up in the process, but certain conditions can definitely cause this to happen. An AC unit freezing up can mean your condensate line is blocked, you have low refrigerant, you have a clogged filter caused by a dirty coil, or your thermostat settings are wrong. In other words, a frozen AC is not necessarily the cause of the AC not blowing cold air, but another symptom of the problem. You can read about how to fix a frozen AC here to get your AC back up and running while you wait for your HVAC technician to make any necessary repairs or further inspection.

9. You Haven't Had Annual Maintenance

Regular maintenance of your AC unit is always a good idea, but when you live in a sub-tropical climate it's basically a requirement if you want your system to have a long life without a ton of costly repairs. If you're not having regular maintenance and inspections done, you could be facing any number of issues that are causing your AC to malfunction. Read about why air conditioning maintenance services are important here.

Contact the Experts when your AC is not blowing cold air:

These things are the most common causes for an AC unit not blowing cold air. Many of these only require a few simple steps for an easy fix. Others could require more extensive AC repair. If you are unsure of the cause or origin of the problem, it's a good idea to call a professional technician. Sometimes HVAC repairs can seem simple and straightforward when they are actually quite technical and require specific steps for safety and effective repair of the unit. If you have questions, you can contact us today. We are happy to discuss your issue over the phone before scheduling an appointment for an inspection or repair of the underlying problem. Our expert technicians will walk you through the process and explain what you're facing and the recommended solutions. We offer 24/7 emergency service for those hot day AC breakdowns and are always prepared to show up and carry out the best course of action. If you've been having AC issues for some time and you suspect it could be time for a new system altogether, we can help guide you through that decision making and installation process as well. You can read more about this decision in our blog post, When Should I Replace My AC Unit?

If you're considering installing an HVAC system in your home for the first time or replacing an existing AC unit, you may be wondering what size you actually need. It probably seems like an easy question to answer with a quick internet search. But the truth is, there are a lot of different factors to be considered in choosing the right size air conditioner. It's our mission to make sure our customers are fully informed and comfortable when making decisions like these. If you want to attempt a rough estimate for the sizing of your HVAC unit, keep reading.

How AC Unit Size and Energy Efficiency are Measured

You've probably heard of BTU and maybe even BTUh, but what do they actually mean? What does a "ton" mean when referring to an HVAC unit?

Cooling Capacity

Air conditioners have either a BTUh or BTU rating, which are units of measure for cooling capacity.

BTUh (British Thermal Unit per hour) is a measurement of an air conditioner’s cooling ability in an hour, also known as “tons.”
BTU (British Thermal Unit) is the amount of energy that is required to increase the temperature of a pound of water by one degree Fahrenheit.

SEER

Seasonal Energy Efficiency Ratio, or SEER, indicates an air conditioner’s energy efficiency, or how much energy it uses. This efficiency rating is the total amount of cooling provided during the entire cooling season, divided by the total amount of electrical energy used. Some units may have an ENERGY STAR® certification which means it uses at least 8% less energy than conventional models and have extra energy savings. Overall, the higher the SEER rating, the more energy-efficient the unit is.

Why Size Matters

An improperly sized air conditioner will have trouble keeping your home at a comfortable temperature. Yes, even one that is too large. That's right, an undersized AC isn't the only one that can cause problems. AC size is one of those things you really need to get just right. It’s easy to assume that bigger is better if you have no knowledge of how an HVAC system works. You may think that the system will not have to work as hard to cool your home if it’s bigger than the space requires. This is a common misconception and a mistake that a reliable HVAC contractor will not allow you to make. It's important to install the right size AC for your home to avoid several problems.

Problems with an oversized ac unit

Oversized air conditioners may experience frequent short cycles because of how quickly they cool the space. A perpetual short cycle actually increase your energy bills, decrease the life of the unit, and increase maintenance requirements.
An AC unit that is too large may cause cold spots throughout the home.
A larger system than necessary may not be able to dehumidify your home's air effectively. Running in short cycles means that it won't run long enough to effect humidity levels. This can cause even more problems like mold and poor air quality throughout your home.

Problems with undersized ac unit

An AC system that is too small will raise your energy costs because it will have to run longer to cool the space.
Insufficient air conditioner size can cause hot spots throughout your home since the system will struggle to cool every room.
Undersized units will result in a shorter lifespan and more repairs.
The almost constant running of your AC unit will over-dehumidify your home, drying out the air to an uncomfortable extreme.

What Size AC Unit Do I Need in Naples, Florida?

Home size is not the only factor to consider when calculating the proper air conditioning sizing. There are actually quite a few additional factors to be considered. Air conditioning is basically a math problem that must be calculated to get a correctly sized air conditioner. Below are some things that will factor into those calculations.

Variables that could impact the size unit you should choose

All of these variables should be considered by HVAC experts before you purchase a cooling unit.

Climate

When it comes to air conditioning, a hot climate will work your central air unit much harder than a more mild climate. Those of us in a sub-tropical climate like southwest Florida will benefit from an outdoor unit with a higher SEER rating so our desired temperature can be maintained with better energy efficiency.

Home exterior

The type of material on the exterior surface of your home may either insulate your home from the heat of the sun, or absorb that heat. Dark colors will absorb more heat, while light colors will reflect it.

Sun exposure and shade

Homes that face south or west typically take longer to cool because of the heat from direct sun exposure during the summer. On the other hand, homes facing primarily north or east tend to be cooler. Homes that don't have much shade from trees or other buildings may also be more difficult to cool.

Insulation and windows

A well-insulated home will make it easier for your HVAC equipment to do its job. That means a poorly insulated home may need a slightly higher BTU unit than the square footage calls for. Otherwise, in the long run, you may end up with an overworked system that will cause you other problems.

Ceiling height

High ceilings have more volume of space to cool and require a higher number of BTUs for best results. A good rule of thumb is to calculate one or two BTUs higher than what is recommended for the square footage of the room.

Heat generating appliances

The amount of heat that your appliances put off also makes a difference in the BTUs needed to cool the room and the size of the unit you'll need.

How To Calculate The Correct Size Unit For Your Home

All you need to get a rough estimate for the size AC unit you will need is the square footage of your home. Even though calculating the proper size unit for the size of your home is easy, we recommend consulting an HVAC technician to review the considerations above. An experienced HVAC dealer will know how to adjust for those considerations after your actual square footage is calculated.

Calculating your home's square footage:

Measure the size of the room, length and width. Multiply the length times the width of each room in your home, then add them together. Once you have the square footage, multiply it by 25 to get the BTUhs needed to cool your space.

Calculating the AC load:

The AC load is the total amount of output required to cool a home. Your technician will use a residential load calculation to determine the total AC unit load required for your home in order to recommend the right size of the AC unit for your home. The calculation looks like this:

(square footage) x (ceiling height) x 20 BTUs
(number of occupants) x 100 BTU
(number of entry doors) x 1,000 BTU
(number of windows) x 1,000 BTU

Contact the HVAC Professionals for Proper Air Conditioner Sizing

As leaders in the HVAC industry in our community, we take these things seriously. We do "comfort on porpoise" which means we don't take shortcuts and we make sure to get our customers set up with the best possible solution for cooling their homes. Our reliable and knowledgeable HVAC technicians will give you a detailed free estimate for a new AC unit, including full and accurate measurements, testing, and calculations for the size and type of system you need. They will also let you know if you don't actually need a new system but instead need a repair. You have questions now, but you will feel nothing but informed and satisfied after walking through the estimate process with the professional staff a Dolphin Cooling and Heating. Even if you're just shopping around right now, contact us to experience the Dolphin difference! Are you wondering if it's actually time for a replacement? Find out when you should replace your HVAC unit.

"My family and I have used Dolphin for many years and they never fail to disappoint. As a former service manager of a car dealership I understand how important it is to treat people properly and everyone from top to bottom at Dolphin “gets” this concept." - Bob

"I highly recommend Dolphin Cooling & Heating to my family and friends. They are trustworthy, efficient, friendly, and have reasonable prices. I have been using them as my AC provider for the past 2 years and wouldn't want to go anywhere else." -Erica Peavy

"The technicians were extremely knowledgeable, professional, and friendly. Excellent communication with advance text notifications of their arrival. They saved us money by researching the warranty on a part they didn’t even install. We are thrilled we found Dolphin Cooling and Heating and will be recommending them to anyone looking for an honest, reliable, and responsive HVAC company." -Amanda Yonkin

If you’re searching for a reliable and knowledgeable company that does Naples HVAC installations, look no further. Dolphin Cooling and Heating provides the highest quality work and a satisfaction guarantee. We offer the best value in regular maintenance, repair, and new installations.

Dolphin's Mission and Values

Dolphin Cooling is a family-owned business that has been serving Southwest Florida since 1998. We value communication and trust, that's why we build relationships with our customers and are dedicated to offering the best home services when it comes to your HVAC system. We are comfort specialists who do "comfort on porpoise!" Our experienced technicians are proactive and trained to spot and stop HVAC issues before they start or get worse. Our compassion is what sets us apart from other HVAC companies. We are a family air conditioning company and when you become one of our customers, you become one of our family.

Naples HVAC Installations

Just the thought of installing a new HVAC system can be stressful for homeowners. We know it's an investment that no one really wants to make so we take it just as seriously as our customers do. Our years of experience allow us to walk you through every step of the way with no surprises. We want you to know exactly what your options are so you can make an informed decision based on what's right for you and your family. Our HVAC technicians first assess your situation. They will inspect your HVAC system and give you all the information. Air conditioning repairs can often be made in lieu of replacement, but it's not always the most cost-effective choice to continue to do that. Air conditioner replacement may seem like a more costly choice, but in the long run you may get a better financial result with replacement. That's because continued air conditioner repair on an old or damaged unit will be required more frequently over time and will get more and more expensive as issues get worse. The efficiency of your unit also declines, raising your energy bills. If you're on the fence about replacing your cooling system, read our blog post on this topic: When Should I Replace My HVAC Unit?

Free Estimates for Air Conditioning in Naples, Florida

The best first step you can take if you think you may need a new ac unit is to schedule a free estimate with a service technician a Dolphin Cooling. Our dedication to customer satisfaction will make you feel more comfortable and less stressed over this decision. At no additional charge, we will come out and take a look at your system. We'll talk with you about your cooling and heating needs and once we have a clear understanding of what is most important to you, we can make our recommendations.

Financing Available

Dolphin Cooling and Heating offers financing for your new air conditioning system. We offer a number of options including a "no interest, no payment" option that many of our customers find exceptionally helpful when faced with an unexpected emergency. This is a great service provided through Service Finance Company LLC. To learn more about our financing options, read our blog post, HVAC Financing in Naples, FL.

Our AC Maintenance Plans

Above and beyond is our system for providing great value to our customers. We live in a beautiful state with extreme summer heat which puts a lot of stress on your air conditioner. After a new AC installation, the best move you can make to extend the life of your investment is to get set up on a maintenance plan. Regular service ensures maximum efficiency and energy savings. It also reduces the need for ac repair or emergency service while extending the years your HVAC unit will last. Service contracts don't just save you money in future repairs, depending on the plan you choose, they also get you service call and indoor air quality service discounts. Reliability of your AC unit in Southwest Florida is so important and as professional HVAC contractors, we know that maintenance is key to that reliability. Learn more about our maintenance plans and contact us to sign up.

Best HVAC Installation Value in Naples

Our exceptional service speaks for itself through our customer feedback. We value our customers beyond anything else and love to meet the HVAC needs of our community. If you suspect you may need a new AC installation, contact us and we'll help you evaluate your options.

"What a great experience! From making the appointment, to the service call and then installation it was simple and pleasant. They explained all of my options and educated me about my system, and provided me with a cost effective solution for the results I was looking for. All of the staff were professional and friendly and made the whole process easy. My children have bad allergies, and they had air purification products that are helping immensely so far. They listened to my concerns and made sure they were addressed, which is rare to find in a service based company these days. I highly recommend them to anyone looking for an air conditioning company!" -Tiffany Gatenby

"My AC went out and I called Dolphin Cooling to come out and take a look. They noticed my system was over ten years and my coil was leaking. They presented me with both options of replacing the coil or replacing the system. After they explained and went through both options with me I went with a new system with a brand new 10 year manufacturer part warranty. They did a great job on the install and everything passed code. I really appreciated having a reliable and honest AC company that quickly remedied my situation. I recommend them to all my family and friends." -Scott Geoffroy

"I have been using Dolphin Cooling and Heating exclusively for a couple of years in 5 properties I own. They are professional, talented, trustworthy and reasonably priced. The technicians explain everything to you which I really appreciate. I’ve had a few emergency’s and they are always there in a reasonable amount of time. I have used 2 other companies in the Naples area and no one compares to Dolphin in my book. Thank you for your services! 🙌" -Jackie Pinkhman

"Dolphin has been our go-to A/C service at both of my businesses plus my house for several years. They replaced an a/c unit and fixed another unit that was installed by a very shoddy company. They have a maintenance agreement that is for two times a year maintenance that I really like because I can't keep track of when service was done on everything! We are pleased with their installers, service technicians and office support staff and would recommend them if you are looking for a quality a/c company." -Susie Sayger

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